How to top up your RydePay Credits
- Tap MENU and choose RydePay.
- Choose TOP UP CREDITS.
- Choose your value and top-up method. Tap SUBMIT when completed.
- Your available credits will be displayed. You can now choose to pay with RydePay Credits!
Can I refund my RydePay Credits?
Like a prepaid mobile plan, RydePay Credits are non-refundable and not redeemable, exchanged or transferred for cash value under any circumstances.
Will my RydePay Credits expire?
Your credits are valid for a year starting from the day you top up or use them for carpool rides.
Can RydePay Credits be combined with other payment methods for carpool rides?
No. Payment has to be made in full using RydePay Credits.
What does “On-Hold” mean in my transaction history?
Your credits are held for an upcoming ride and will be deducted after a trip is completed. No credits will be deducted if the ride is cancelled.
Can I use RydePay Credits overseas?
No, your credits will only be valid locally. You can purchase credits overseas if you wish to use them.