Can I review the parent-driver’s profile before pickup?
Yes, you will be able to view the parent-driver’s profile including vehicle type, ratings and reviews.
How will I know if my child has been picked up or dropped off?
Parents will be notified when the trip starts and ends. The app is built with a chat function where parents can communicate with each other. They may also call each other. We encourage parents to travel with their child during the first ride to get to know the parent-driver better.
Can I request for a carpool trip for more than 1 child?
Yes, you may add multiple children under your RydeSchool settings and find parents going the same way.
Can I request for a recurring RydeSchool trip?
Yes, you may request for RydeSchool trips up to 7 days in advance.
What if the driver cancels on the trip?
In the event that a trip is cancelled or there is a no-show from the driver, parents are advised to arrange for an alternative transport for his/her child. Parents can also book normal carpool or taxi rides on the Ryde app.
How are the rides charged?
Fares are calculated based on distance which factors petrol and depreciation costs.
How can I pay for the rides?
You can pay by RydePay (credit/debit card or RydePay credits) or cash. We encourage parents to arrange secured payments through RydePay. For more information on RydePay Credits, click here.
What is the process of vetting parent-drivers?
All drivers have to go through profile verification upon registration, where they have to submit their driving license. Our two-way review system allows drivers and riders to access each other’s ratings prior to confirming the trip.
Is a booster seat required for younger kids?
If they are below 1.35m, based on SPF regulations, the child will require booster seats or approved adjustable seat belts.
How are RydeSchool requests being matched?
In RydeSchool, we are matching parents with other parents whose children attend the same school. We encourage parents to meet the drivers before the trip to get to know each other better.
CS-To include in every email relating to RydeSchool:
For more information about RydeSchool, do visit our microsite at https://rydesharing.com/rydeschool/.