Can I ask a driver to come to the door to pick up or drop off my items? Yes you can. To request pickup and dropoff at the door, please specify your floor and unit number in your order. Related articles If no one can receive my items at drop-off point, can I ask a driver to return my items? Driver left my items at the door and my item was lost. Can I claim for compensation? How are the delivery fees calculated? If my items suffered some damages or were lost during delivery, how can I claim for compensation? Can I share my order details with others?